Refund policy
At MWE, we want you to be satisfied with your purchase. To initiate a return, please email mwedisplay@marveltechgroup.comΒ with your order number and reason for the return.
Eligibility for Returns and Refunds:
To be eligible for a return and refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. We reserve the right to refuse a return or refund if the item has been used or is not in its original condition.
Time Limit for Accepting Returns:
The time limit for accepting returns is 2 working days after receive the returned item.
Shipping Costs:
All returned items must be repacked and returned in their original packaging for protection. The customer is responsible for any damage that occurs during return shipment. Damaged returns will not be refunded and customer must file a claim with the carrier. Packages being returned should be insured by you for your protection. Initial and return shipping costs will not be refunded.
Refunds & Credits
Please allow 1-2 weeks to process your return and refund. We can only provide credit for the item price. Shipping costs are not refundable.
Non-returnable Items
We cannot accept returns for the following:
- Custom displays and customized products, including orders with custom text, imprinting or graphics.
- Digital signage content creation services.
Contact Information:
For any questions or concerns regarding returns and refunds, please email us at mwedisplay@marveltechgroup.com.
If your product meets the return requirements, please send the goods back to the following address:
mwedisplay.com
4980 Eucalyptus Ave
Chino CA 91710
United States